politique de confidentialité
At Suanni Vape, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://suannivape.com or make a purchase from us.
By using our site, you agree to the terms of this Policy.
1. Information We Collect
We collect the following types of information:
(a) Personal Information
When you make a purchase, create an account, or contact us, we may collect:
Name
Email address
Billing and shipping address
Phone number
Payment details (processed securely via third-party gateways like Stripe or PayPal)
Date of birth (for age verification)
(b) Non-Personal Information
We may collect information automatically through cookies or analytics tools, including:
IP address
Browser type and version
Device information
Pages visited and time spent on site
Referring websites or search terms
2. How We Use Your Information
We use your information for the following purposes:
To process and fulfill orders
To provide customer support and respond to inquiries
To verify age and legal eligibility to purchase vape products
To send order confirmations, shipping updates, or important service notifications
To improve our website, user experience, and product offerings
To send promotional offers or newsletters (only if you opt in)
To comply with legal and regulatory requirements
3. How We Share Your Information
We value your privacy and will never sell your information.
We may share data only in the following cases:
With service providers (payment processors, shipping companies, analytics tools) who help us operate our business
When required by law, regulation, or legal process
To prevent fraud or unauthorized transactions
With your consent (for marketing integrations, if opted in)
All third-party partners are required to handle your data in compliance with privacy and security standards.
4. Age Verification
As a vape retailer, we must comply with Canadian age-restriction laws.
We may use third-party services to verify your age before fulfilling an order.
By using our site, you consent to the collection and use of your age verification data for compliance purposes.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Remember your shopping preferences
Keep your cart active between visits
Analyze site traffic and performance
Personalize your browsing experience
You can manage or disable cookies through your browser settings.
For detailed information, see our Politique sur les témoins.
6. Data Storage and Security
We use secure servers and SSL encryption to protect your information.
All payment transactions are processed by trusted PCI-compliant providers (Stripe, WooPayments, or PayPal).
While we take reasonable measures to safeguard your data, no transmission over the internet can be guaranteed 100% secure.
7. Data Retention
We retain your information only as long as necessary to:
Fulfill your orders
Meet accounting and legal obligations
Improve our services
If you wish to delete your data, contact us at support@suannivape.com.
8. Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
Access and request a copy of your personal data
Correct or update inaccurate information
Withdraw consent for marketing communications
Request deletion of your personal data (subject to legal retention requirements)
To exercise any of these rights, contact us at support@suannivape.com.
9. Third-Party Links
Our site may contain links to other websites.
We are not responsible for the content, privacy practices, or security of external sites.
We encourage you to review their privacy policies before sharing personal information.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with a revised “Last updated” date.
Your continued use of the site after any changes constitutes acceptance of the new policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
support@suannivape.com
Toronto, Ontario, Canada
Note: Suanni Vape complies with Canadian PIPEDA and Ontario consumer protection laws.
We do not knowingly collect or store information from individuals under the legal vaping age (19+ in Ontario).